166 Reviews Of Sprint.com
Sprint's had a rocky few years. Twitter: (trickjarrett): 3 redirects by Sprint tech support to get a ticket number for a phone replacement in the local sprint store. All of those customers must either start over with new devices and new service plans on the Sprint network or go find a new mobile operator entirely.
You may fool a customer into signing with low prices, but you won't fool them for long when they realize their phones never work. They should have the right to eliminate unprofitable customers, let alone those that are potentially damaging their customer service program by putting unreasonable demands on the system.
Maybe Sprint should think of some other disincentives to cause the undesirable customers to leave on their own accord. It told me I don't have permission to make payments or make changes to the account without the permission of the account owner (ME!!!). I explained to the agent and he got customer service on the phone.
Sprint is widely recognized for engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States for leading brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless.
When are companies going to realize that not taking care of your customers is going to be your demise no matter how good you product or service is. I've called multiple times spending hours on the phone with no solution. Basically, the best way for any carrier - but most specifically Verizon, AT&T, and T-Mobile - to hold on to customers is for them to improve customer service.
Sprint customer service has gotten terrible over the years. Phone came today wife wanted, informed me to go to Sprint Corporate Store, for a new SIM card for my phone, when I got there as requested, I gave my Drivers License. Sprint, and other similar service and utility types of companies, do have customers that are unreasonable, obnoxious, and costly.
At the time the phone had just came out and Sprint boasted about its radio transmitter that could play songs from the phone thru any FM frequency. One of the criteria customers should use in choosing a service provider is the long term viability of that provider.
PITTSBURGH, PENNSYLVANIA - This company has the worst customer service people I have ever dealt with. According to the American Customer Satisfaction Index, Sprint's call service satisfaction has dropped 8.2 percent in the first quarter of 2008 compared with 2007.
I called customer service demanding they refund my money. I was passed around to seven different customer service reps on May 21, 2007, and during this time, was disconnected 3 times with 3 different reps. Sprint has 7 phone numbers and 10 different ways to get customer help.
Sprint waives it if you sign up for your plan and buy your phone online. Yeah no customer service is what is ever expected but sprint is at the bottom of the pile without a doubt. Still, while I'm sticking Bad customer service with Sprint for now, I can't recommend the service to new customers given the way that they treat even folks who've been with them for a long time.
But it is one that flows out of MOST(not all) customers' choice to go with the lowest price - no matter how bad customer service is. And when the customers choose price over quality(Walmart is a prime example), the companies will usually control costs by cutting customer service(which is expensive due to labor costs).